Capital News Service
Wednesday, Nov. 22,
2006
WASHINGTON - It started with a face lift, in Malaysia.
That was four years ago, when Kathy Bogardus, 63, called
her well-traveled, international businessman son at home in
Odenton.
Bogardus had a hunch that the $16,000 to $20,000 price
tag she had been quoted for cosmetic surgery could be
reduced if she had the procedure done overseas.
That hunch paid off for both her and her son, Judson
Anglin, 36. He investigated prices and surgeries in Malaysia
and Thailand, where his wife Patty is from. Eventually,
Bogardus had the surgery in Malaysia for $5,000.
Astonished at the low cost, Anglin quit his job two weeks
later to found what he said was the first "medical tourism"
consulting business in the country. He's part of a growing
trend of entrepreneurs in consulting businesses that help
people travel to exotic locales for surgery at a fraction of
the cost they would pay back home.
"The price difference is so dramatic," said Anglin, who
founded Odenton-based MedRetreat in 2003. "I knew that story
had to be told."
MedRetreat does not have physicians on its staff, though
medical professionals are involved in the scouting of new
hospitals and surgeons. They pre-screen all doctors and
facilities to ensure quality and patient safety.
"These aren't just little clinics on the side of the
road," said Anglin's business partner, Patrick Marsek.
"They're elite hospitals."
MedRetreat offers destinations in Argentina, Brazil,
Costa Rica, India, Malaysia, South Africa, Thailand and
Turkey.
"We've been there," said Anglin. "We've sent clients
there. We can tell them the pros and cons. That's a
tremendous value."
The value is also in the savings, especially for those
without insurance.
For example, a hip replacement here without insurance can
cost from $35,000 to $45,000, while the same procedure would
cost $12,000 in Thailand, said Anglin. Knee surgery costs
about $6,000 in Malaysia, one-third what it typically costs
in the United States.
Most of the doctors speak English and are board-certified
in the United States, England or Australia, said Marsek.
Hospitals overseas use the same technology and equipment
as the most sophisticated American hospitals, he said. And
between the quality of care and the exotic ambiance, "you go
through them and they're like five-star resorts," said
Anglin.
Clients pay 20 percent up front and MedRetreat negotiates
with hospitals to receive a discount on surgeries. Patients
end up paying the same amount that they would if they were
booking it themselves, said Marsek.
Starting his own company was daunting, said Anglin, who
now lives in Fulton with his wife and two children, but the
good feeling he got helping others was worth the travel time
and trouble.
MedRetreat is "for middle-class families that have no
options," said Anglin. "A lot of them are in tremendous
pain."
There are risks, some professionals point out, such as
associating surgery with vacation or patients signing over
their medical care to business people with little medical
training.
"This is not like booking a regular travel trip," and
patients need to remain vigilant about the screening
process, said Kathryn Serkes, a spokeswoman for the
Association of American Physicians and Surgeons.
"We need the same buyer beware that patients would use
for surgery in the U.S.," she said.
Medical care is inexpensive in other countries because
wages are lower, said Dr. Bruce Cunningham, past president
of the American Society of Plastic Surgeons.
Plus regulatory standards of cleanliness can be "wildly
inconsistent," even within the same country, he said,
contributing to lower costs.
"There is the opportunity to get really good care," said
Cunningham. "But equally so you could walk into a clinic in
South America, India or Indonesia and find people who are
completely untrained, unqualified and standards that are
unacceptable."
While public health professionals urge caution, they
acknowledge that medical tourism is on the rise and that the
trend should be studied in order to produce resources for
patients seeking surgery oversees.
"(Medical tourism) has had some bad press, but it's a
freight train that's going in one direction. . . . I don't
see any way of stopping it," said Christopher Jones, a
research associate at the Johns Hopkins Bloomberg School of
Public Health. "The important thing is making sure patients have the
best treatment."
For some patients, it's their only option.
In 2001, about 2 million Americans experienced medical
bankruptcy, three quarters of whom had insurance, according
to a Harvard study published last year in the journal Health
Affairs. This makes health care costs the leading
contributor to bankruptcy in the United States.
Anglin believes that there is a viable alternative.
"Bangkok is not Third World," he said. "Kuala Lumpur is
not Third World. When it comes to health care, they've
caught up."
About 80 percent of MedRetreat's clients have cosmetic
surgeries, followed by orthopedic surgeries and
gynecological procedures such as hysterectomies.
By the end of this year the company will have worked with
550 patients, he said.
MedRetreat does all of the leg work. The company inspects
hospitals, books procedures, airfare and hotel, facilitates
questions and provides information about the destination
country.
But sightseeing takes a back burner to recovery.
"Even if it's cosmetic surgery, it's still surgery," said
Anglin. "That's got to be the No. 1 focus."
Anyone who isn't happy with their choice once they arrive
has the option of backing out and going home with a full
refund minus the price of airfare and hotels, said Marsek.
"At the very worst they would have a small vacation out of
it."